Vertiv Rack PDU Warranty Claim & RMA procedure
Upon the user’s discovery of a suspected defect, user must contact Vertiv via the following numbers with the description of defect, unit serial number, model number, and firmware version.
Upon receipt of user’s call, Vertiv Technical Support will provide remote support and attempt to resolve the issue in real time, if possible; or otherwise confirm unit defect.
Upon conformation of defect, Vertiv shall either repair or replace defective product. For products to be repaired, Vertiv will issue a Return Materials Authorization (RMA) number. Vertiv will designate a shipping address for each authorized return when RMA is generated.
Vertiv Toll-free Support Contacts
AMERICAS
800-222-5877 option 2
EMEA
+00 800 1155-4499
APAC
+1 888 630 4445
Vertiv Quality Root Cause Analysis Report (RCAR) request processes contacts
Products available for RCAR: Rack PDU, Single Phase UPS, Racks/Row, Network Cards, Sensors, Software
Rack PDU, Cards, Sensors, Software: Monitoring Applications Engineering
geistsupport@vertiv.com or
liebert.monitoring@vertiv.com
Phone:
Americas: 800-222-5877 option 2
EMEA: +00 800 1155-4499
APAC: +1 888 630 4445
Single Phase UPS, Racks/Row: Channel Applications Engineering
Phone: 800-222-5877 option 1
liebert.upstech@vertiv.com
Phone:
Americas: 800-222-5877 option 2
EMEA: +00 800 1155-4499
APAC: +1 888 630 4445
How we process your request
A day in the life of 360Grid
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