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DCD Services Innovation Day
November 14, 2025

Effectively managing the complex ecosystem of IT and OT

As digital infrastructure scales to meet the demands of AI, and increasingly complex IT and facility ecosystems, the future of data center management lies in precision, adaptability, and intelligence. This Innovation Day brings together experts to explore how consult-first, data-driven, and lifecycle-focused service models are redefining operational excellence at scale.

Key themes include the evolution of maintenance models for scale and resilience, the integration of liquid cooling services to support AI-ready workloads, and the use of AI-enabled insights to extend asset lifecycle value.

New maintenance models for scale and resilience

As data center operators and facility managers oversee ever-growing computing footprints across enterprise, colocation, and managed service environments, the challenge is clear: maintain continuous availability while enabling efficient, scalable growth. Service strategies are evolving beyond traditional maintenance models toward proactive, consultative, and data-driven optimization. How are new service models reshaping the dynamics of today’s operational demands? Join us discuss key questions:

  • How are current operator maintenance needs evolving?
  • How is the role of OEMs and service partnerships changing?
  • How are data-driven services enhancing the operations and management of facilities?
  • What does best practice look like for predictive and condition-based maintenance services?

Schedule:

Date: November 14, 2025
Time: 09:00 AM - 10:00 AM ET

Register here

Speakers

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Ryan Jarvis
Vice President and Head of Global Services, Vertiv

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Stephen Worn
CTO and Managing Director, DCD


Mastering liquid cooling services for AI environments

Liquid cooling is central to the performance of denser work environments. In this session, experts bring technical expertise on how liquid cooling services are evolving to meet the demands of newer AI environments, including how to implement and maintain them. Drawing from experience, the discussion highlights the training and tools required for operators to scale confidently while minimizing the risk of downtime. This episode will discuss:

  • Why is liquid cooling critical to AI-driven, high-density environments?
  • How are services bridging the gap between IT and facilities?
  • Best practice for integrating new cooling systems into legacy environments
  • How to optimize performance across the cooling lifecycle

Schedule:

Date: November 14, 2025
Time: 10:00 AM - 11:00 AM ET

Register here

Speakers

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Jaclyn Schmidt
Liquid Cooling & High Density Service Offering Manager, Vertiv

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Alex Dickins
Content Director, DCD

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Dr. Ali Heydari
Data Center Technologist, NVIDIA


Using data to extend asset lifecycle value

Design complexity brings with it new maintenance challenges for data centers, making digital services and software crucial for managing maintenance. In this session we explore how operators can make use of digital solutions to enable a shift from reactive maintenance to predictive, data-driven operations, connecting intelligence across the entire asset lifecycle to drive faster decisions, reduced downtime, and stronger ROI. Join us to discuss:

  • Moving from reactive risk to proactive advantage with AI-enabled services
  • Reducing total cost of ownership and increasing asset lifecycle value
  • Accelerating decision-making, minimizing downtime, and boosting ROI in facility management

Schedule:

Date: November 14, 2025
Time: 11:00 AM - 12:00 NN ET

Register here

Speakers

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Leonard Donnelly
VP, Digital Services and Platform Strategy, Vertiv

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Tam Pledger
Digital Content Manager, DCD

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