Avocent IT Management | Software and Hardware Support Contacts

Phone Support - ALL Customers Gold (24x7) Entitlement

Phone Support for ALL customers, between Sunday 8 PM US Eastern and Friday 6 PM US Eastern, is available at the local numbers in the table below.

For Customers with Gold (24x7) Entitlement requiring after hour support (Between 6 PM Friday US Eastern and 8PM Sunday US Eastern):

Support is available in English by calling the local technical support phone number in the table below. You will be asked to leave a voice mail which will be forwarded to our on-call technician.

North & South America

LOCATION AVAILABLE LANGUAGE1 LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 CONTACT PHONE NUMBER


United States of America

4991 Corporate Drive, Huntsville, AL 35805

USA

English Mon-Fri
9:00 a.m. to 5:30 p.m.
1 888 793 8763

Canada

English Mon-Fri
9:00 a.m. to 5:30 p.m
855 298 7409

Brazil

English Mon-Fri
9:00 a.m. to 5:30 p.m.
1 256 217 1175

Support Numbers can be called during Local Hours as shown

Europe & Middle East

LOCATION AVAILABLE LANGUAGE1 LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 CONTACT PHONE NUMBER


EMEA Headquarters

Avocent House, Shannon Free Zone, Shannon, County Clare, Ireland

UK

English Mon-Fri
9:00 a.m. to 5:30 p.m.
0080011554499

France

French Mon-Fri 9:00 a.m. to 5:30 p.m. 0080011554499

Germany

German Mon-Fri
9:00 a.m. to 5:30 p.m.
0080011554499

Switzerland

French, German & English Mon-Fri
9:00 a.m. to 5:30 p.m.
0080011554499

Belgium

French & English Mon-Fri
9:00 a.m. to 5:30 p.m.
0080011554499

Austria

German Mon-Fri
9:00 a.m. to 5:30 p.m.
0080011554499

Ireland

English Mon-Fri
9:00 a.m. to 5:30 p.m.
0080011554499

Denmark

English Mon-Fri
9:00 a.m. to 5:30 p.m.
8088 5123

Norway

English Mon-Fri
9:00 a.m. to 5:30 p.m.
800 14295

Sweden

English Mon-Fri
9:00 a.m. to 5:30 p.m.
020 791650

Middle East*

English Mon-Thu
9:00 a.m. to 5:30 p.m.
+ 353 61 715292

All other EMEA Countries

English Mon-Thu
9:00 a.m. to 5:30 p.m.
+ 353 61 715292

Support Numbers can be called during Local Hours as shown

*For customers who are in the Middle East, Standard or Silver support on Sunday is currently available in English only by calling the local technical support phone number. You will be asked to leave a voice mail which will be forwarded to our on-call technician. Support is offered between your local hours of 9:00am – 5:30pm.

Asia Pacific

LOCATION AVAILABLE LANGUAGE1 LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 CONTACT PHONE NUMBER


APAC

151 Lorong Chuan, Lobby D, #05-04, new Tech Park, Singapore 556741

Australia

English Mon-Fri 9:00 a.m. to 5:30 p.m. 1 800 614 901

New Zealand

English Mon-Fri 9:00 a.m. to 5:30 p.m. 0800 451280

China

Mandarin Mon-Fri 9:00 a.m. to 5:30 p.m. 4008-876510

India

English Mon-Fri 9:00 a.m. to 5:30 p.m. 000 800 001 6151

Japan

Japanese Mon-Fri 9:30 a.m. to 5:30 p.m. 0066-33-813454

Hong Kong

Mandarin or English Mon-Fri 9:00 a.m. to 5:30 p.m. 800-966160

Korea

English Only Mon-Fri 9:00 a.m. to 5:30 p.m. 00-798-14-800-7879

Taiwan

Mandarin Mon-Fri 9:00 a.m. to 5:30 p.m. 00801-136091


ASEAN

Singapore

English Mon-Fri 9:00 a.m. to 5:30 p.m. 800-1205307

Malaysia

English Mon-Fri 9:00 a.m. to 5:30 p.m. 1-800-814844

Thailand

English Mon-Fri 9:00 a.m. to 5:30 p.m. 001-800-12-0666732

Vietnam

English Mon-Fri 9:00 a.m. to 5:30 p.m. 120-11066

Indonesia

English Mon-Fri 9:00 a.m. to 5:30 p.m. 007803-011-0248

Support Numbers can be called during Local Hours as shown

  1. Additional languages may be available during specific hours.
  2. Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
    For more information about our Avocent Service programs, please contact your local Avocent representative.

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