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Please contact Vertiv Partner Support: salescloudsupport@vertivco.com
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Support for Vertiv brands
Working with our Vertiv Sales team enables complex designs to be configured to your unique needs. If you are an organization seeking technical guidance on a large project, Vertiv can provide the support you require.
Many customers work with a Vertiv reseller partner to buy Vertiv products for their IT applications. Partners have extensive training and experience, and are uniquely positioned to specify, sell and support entire IT and infrastructure solutions with Vertiv products.
Already know what you need? Want the convenience of online purchase and shipping? Certain categories of Vertiv products can be purchased through an online reseller.
Need help choosing a product? Speak with a highly qualified Vertiv Specialist who will help guide you to the solution that is right for you.
Services
Power Startup Service
- Installation includes mounting and start-up of new UPS or EBC (excludes hard-wired applications)
- Services performed by Vertiv factory trained technician
- Services performed 7 X 24, excluding national holidays within the 48 contiguous states and Hawaii
- Optional Removal and disposal of existing UPS or EBC equipment
|
Supported Model |
Power Startup Service |
Power Startup Service With Removal |
|---|---|---|
|
PSI5 Lithium UP TO 3KVA |
SUPSI-1K3K |
SUPSI-1K3KRMV |
Power Emergency Services
- On Site Service Support
- Full-service five (5) year contract term commencing upon the start-up date
- 100% parts coverage, including internal batteries, POD and web card
- 100% labor and travel coverage 7 days/week, 24 hours/day
- 24-Hour Customer Resolution Center via 1-800-LIEBERT
- Access to Customer Services Network portal
- Optional LIFE™ Services
LIFE™ Services includes above plus:
- Continuous Monitoring, Expert Analysis, and Proactive Response
|
Supported Model |
Power Emergency Service |
PES With Life™ |
|---|---|---|
|
Liebert PSI5 Lithium-Ion 1500VA |
PEPPSI-1500LI5Y |
PEPPSI-1500LILF |
|
Liebert PSI5 Lithium-Ion 2200VA |
PEPPSI-2200LI5Y |
PEPPSI-2200LILF |
|
Liebert PSI5 Lithium-Ion 3000VA |
PEPPSI-3000LI5Y |
PEPPSI-3000LILF |
Power Assurance Package
- Includes "Power Start-up Services" and "Power Emergency Services" support
- One Preventative Maintenance visit after 3rd year (5-10kVA UPS only)
- Optional LIFE™ and Removal Services
LIFE™ Services includes above plus:
- Continuous Monitoring, Expert Analysis, and Proactive Response
|
Supported Model |
PAP |
PES With Life™ |
PAP With Removal |
PAP With Life™ and Removal |
|---|---|---|---|---|
|
PSI5 Lithium UP TO 3KVA |
PAPPSI-1K3KLI |
PAPPSI-1K3KLILF |
PAPPSI-1K3KLIRMV |
PAPPSI-1K3KLIRLF |
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