UPS Power Assurance
On site and remote UPS protection service offerings
Maintain availability by protecting your UPS technology with up to 5 years additional service support.
Power Assurance at-a-glance
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On site Vertiv Service
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8 hour Emergency Support
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Up to 5-year extended cover
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24x7 technical support access
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Parts, labour and travel covered costs
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LIFE™ remote diagnostics and monitoring
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Annual equipment health report
For Resellers
On site and remote UPS protection service offerings
The UPS Power Assurance Package offers plenty of benefits for potential resellers:
- Increase the size of your UPS sale with a value added benefit for your customers. Especially relevant for Edge and non IT staffed applications and locations.
- Your customers now have the option to purchase, from you, increased assurance of IT availability with a 5 years service package delivered by Vertiv trained engineers, giving them peace of mind.
- From Hotline, Parts*, Labour, Preventative Maintenance and Remote Monitoring (LIFE™) all aspects of UPS maintenance from Vertiv trained professionals is covered.
- With 3 different coverage levels, there is a package to suit all customer requirements.
* UPS batteries coverage is: Standard Warranty: 2 year battery warranty. Warranty &
For Customers
How our customers can benefit from the Power Assurance Package:
- Peace of Mind - Eliminate worry for UPS uptime – Vertiv engineers monitor and maintain the health of your power equipment.
- Budget Protection - Eliminate unexpected expenses for service.
- Maximum Availability - Rapid recovery in case of failure.
- Insurance - Relief for the IT customer staff managing UPS lifecycle on their behalf.
- Life™ - Vertiv's differentiator. Remote monitoring of your UPS with Power Assuance Premier package for maximum issue prevention.
| Feature | Power Emergency | Additional Notes |
|---|---|---|
| Technical Support hotline | 24x7 | |
| Replacement Unit or Repair* | ✓ | *Power Emergency Contract always ships replacement unit – no repair. Warranty Extension is dependent on evaluation. |
| Response Time | 8 working hours** | **Shipment of the new unit whithin 8 working hours from ticket acknowledgment. |
| Contact duration | 5 years |
UPS batteries coverage is: Standard Warranty: 2 year battery warranty. Warranty Extension & Power Emergency: 3 years in total
| Product Covered | Service SKU | Description of Service | RRP |
|---|---|---|---|
| GXT4 700-1000 VA | PE-GXT1k-5YR | Power Emergency 5 years for Liebert GXT4-700RT230E, GXT4-1000RT230E, GXT4-700RT230K, GXT4-1000RT230K | £ 323,0 |
| GXT4 1500-2000 VA | PE-GXT2k-5YR | Power Emergency 5 years for Liebert GXT4-1500RT230E, GXT4-2000RT230E, GXT4-1500RT230K, GXT4-2000RT230K | £ 413,4 |
| GXT4 3 kVA | PE-GXT3k-5YR | Power Emergency 5 years for Liebert GXT4-3999RT230E & GXT4-3000RT230K | £ 537,9 |
| Feature | Start-up | Power Assurance | Power Assurance Premier |
|---|---|---|---|
| Start-up | ✓ | ||
| Technical Support Hotline | 24x7 | 24x7 | |
| Parts included | ✓ | ✓ | |
| Response Time | 8 working hours* | 8 working hours* | |
| Preventive Maintenance An on site Vertiv certified engineer will check:
|
✓ | ✓ | |
LIFE™
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✓ | ||
| Contract duration | 5 years | 5 years |
*Customer engineer or shipment of the new unit within 8 working hours from ticket acknowledgment
Warranty Extension Specifics:
- Repair or replace at manufacturer discretion (Included in Power Assurance Premier and optional in Power Assurance)
- Internal batteries covered only up to 1 year of Warranty Extension
- External batteries not covered
Power Assurance Specifics:
- One Preventive Maintenance in the 5 years included
- Response time definition -> shipment or site visit in 2 business days
| Product Covered | Service SKU | Description of Service | RRP |
|---|---|---|---|
| GXT4 5-6 kVA | SU-GXT5k6k | Start-Up for Liebert GXT405000RT230E & GXT4-6000RT230E | £ 425,0 |
| GXT4 10 kVA | SU-GXT10k | Start-up for Liebert GXT4-10KRT230E & GXT3-10000T230 | £ 485,7 |
| GXT4 5-6 kVA | PA-GXT5k6k-5YR | Power Assurance 5 years for Liebert GXT4-4000RT230E & GXT4-6000RT230E | £ 1.169,4 |
| GXT4 10 kVA | PA-GXT5K6K-5YR | Power Assurance 5 years for Liebert GXT4-10KRT230e & GXT3-10000T230 | £ 1.507,1 |
| GXT4 5-6 kVA | PAPRM-GXT5K6K-5YR | Power Assurance Premier 5 years for Liebert GXT4-5000rt230E & GXT4-6000RT230E | £ 1.715,1 |
| GXT4 10 kVA | PAPRM-GXT10K-5YR | Power Assurance 5 years for Liebert GXT4-10KRT230E & GXT3-10000T230 | £ 2.083,7 |
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