To our global customers, partners and communities:
Today, we face a global health pandemic unlike any we’ve seen in the modern era. COVID-19 (coronavirus) has created a challenging new reality for all of us, regardless of industry or location, that demands we be flexible and ready to help however we can at a moment’s notice.
As a company dedicated to keeping people connected and information flowing, we are working to do our part to keep businesses – both ours and our clients – moving forward through these complex times. We have enacted our global pandemic response plan which includes appointing a team that meets regularly to assess the latest updates and take decisive action to best protect our employees, customers and communities.
It is important to note that, based on guidelines set by governing authorities in most areas where we operate, Vertiv is considered an essential business. We provide critical digital infrastructure that allows IT and telecommunications networks to work, meaning we play an important role in keeping hospitals, governments and other essential services running and connected. As a result, we continue to operate our manufacturing facilities and our service employees continue to assist our customers.
Our top priority is the health and safety of our employees and the communities where we live and work. We have taken a number of steps to best protect our employees based on the most recent guidance from local, national and international health authorities, including using pharmaceutical-grade cleaning products and ensuring all employees have access to disinfecting wipes to clean their own workstations throughout the day. We have also instituted travel restrictions and social-distancing measures. This includes work-from-home assignments wherever possible and “self-quarantine” advice for any employee who feels ill or who has a close family member who feels ill.
We are working hard to be agile and meet our customers’ needs as the demands on their businesses evolve. As people transition to working from home or other locations, it is critical that we are ready to respond and continue to play our part to keep this growing remote workforce online, connected and able to do their jobs. Our global response team is closely monitoring all aspects of our operations and using all available resources to maintain our ability to deliver – safely for all involved – products and services to our customers. Our sales and service professionals, who spend time in customer sites, are following government health and safety guidelines as well as customer policies.
The products and services we provide are vital to the world’s critical digital infrastructure, today and always. We remain at the ready to help ensure information keeps flowing to support business continuity, online learning and services essential to our medical providers and first responders in all of the communities we serve.
No one knows how long this pandemic will last or how much our lives – at work and at home – will continue to evolve. Despite the unknown, rest assured that Vertiv has the people, technology and focus to continue serving our customers, supporting our employees and working to make a difference in our communities. As always, our team is ready and willing to jump in and help anywhere and anytime we’re needed.
If you need service, parts or technical support during this time, please contact your Vertiv representative or call 1-800-543-2378.