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Working with our Vertiv Sales team enables complex designs to be configured to your unique needs. If you are an organization seeking technical guidance on a large project, Vertiv can provide the support you require.

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Many customers work with a Vertiv reseller partner to buy Vertiv products for their IT applications. Partners have extensive training and experience, and are uniquely positioned to specify, sell and support entire IT and infrastructure solutions with Vertiv products.

Find a Reseller

Already know what you need? Want the convenience of online purchase and shipping? Certain categories of Vertiv products can be purchased through an online reseller.

Find an Online Reseller

Need help choosing a product? Speak with a highly qualified Vertiv Specialist who will help guide you to the solution that is right for you.

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Software Products
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Software Products Downloads

Access files for Vertiv software product updates and fixes.

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Support FAQs

See answers to frequent questions regarding software products support, including how to contact support, levels of service, and what information is required to submit a request.

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Maintenance Program Overview

See the difference between a Silver and Gold maintenance program and the details of the severity levels associated to the program.

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Contact Technical Support

Email or call for help or support.

IT Management
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Firmware Downloads

Access files for Vertiv IT management product updates and fixes.

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Maintenance Overview Program

Description and details of the hardware maintenance program for IT Management hardware products.

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Support FAQs

Explains the difference between the limited standard warranty and the maintenance agreements offered for IT Management products.

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Support Contacts

Contact information and service hours for hardware technical support for KVM switches, secure KVM switches, advanced console servers, and high performance KVM products.

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Limited Warranty

This warranty sets forth Vertiv's responsibility in the unlikely event of defect and tells you how to obtain performance under this warranty.

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Compliance Regulatory Information

Safety and regulatory statements for Vertiv's Avocent products.

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Contact Technical Support

Email or call for help or support.

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