Service Partner Program
Get to know our strategic partners. Vertiv service partners can help you with all your service needs.
Authorized service channels, or Service Partners, are our strategic and reliable partners. With standard VERTIV processes for implementing projects and a trained workforce, they provide support and ensure coverage of the entire country’s geography for all of the services carried out at any time, as well as providing agility in responding to tickets.
- Our channels apply consistent workplace health and safety standards when authorizing partners, as well as providing specialized technical training geared towards our edge solutions offerings.
- Why pick a Service Partner for your project?
- They are authorized directly by Vertiv
- They have been trained using the same implementation standards as Vertiv personnel
- Their work is guaranteed by Vertiv
- Vertiv monitors various satisfaction metrics, providing high levels of service and a better customer experience
Edge service portfolio
Our Service Partners perform services including: Start-ups, installations, implementations, commissioning, extended warranty support, preventive and corrective maintenance of the equipment in the edge portfolio, in other words:
Service Levels
| LEVEL 0 | LEVEL 1 |
|---|---|
| Service Partner | Service Partner |
| Basic maintenance activities as specified by the manufacturer, which can be carried out while the equipment is operating and pose no risk to people or the service provided by the equipment. They may be performed by the supplier’s trained general technical personnel. | Maintenance activities that require the equipment and do not require the use of service software to perform. They must be performed by specialized and trained technical personnel from the manufacturer. Includes Level 0 activities. |
| Vertiv – help desk | Pre-sale/post-sale support |
| Rounds of virtual inspection of equipment and facilities | Scheduled Preventive Maintenance. |
| Reading of parameters | Assistance in emergencies |
| Change of consumable elements | Medium-Complexity Electrical and Mechanical Repairs |
| Basic adjustments | Identification of failures and diagnostics |
| Interpretation of alarms | Replacement of inputs and parts |
| Equipment cleaning | Warranty assistance |
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