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Trellis™ Critical Insight provides 92% first-time resolution

January 31, 2019

Background

A European Telecom operator with thousands of sites located in multiple
countries decided to migrate the existing monitoring platform to a new solution
more adapted to their current needs with more flexible and adaptable
monitoring options.

Their maintenance model is based on an internal NOC and subcontractors
supporting first level of support. They rely on Vertiv to help them provide
higher quality support for their customers.

The Solution

The customer decided to go for a solution including Trellis™ Critical Insight to
monitor thermal management and direct current systems. They used a
stand-alone controller to monitor non-intelligent elements, diesel, temp
sensor, etc.

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