Vertiv™ Care customer service team specialists will support clients around the clock and deliver solutions in the shortest possible time.
México City [May 17, 2022] – Vertiv (NYSE: VRT), a global provider of critical digital infrastructure and continuity solutions, announced that its Vertiv™ Care service and call center capabilities have been expanded beyond the original center in Mexico City, to now encompass all of Mexico and the countries that make up the southern part of South America, including Argentina, Chile, Colombia, Peru, Paraguay, Uruguay and Bolivia. The Vertiv Care center provides a single source for service solutions for Vertiv™ technologies, delivered in the shortest possible time. All customers in the available regions are eligible to use Vertiv Care.
The Vertiv Care customer service center provides professional assistance 24/7, 365 days a year, providing a single contact for all post-installation activities, including emergency reports, dispatch of field technicians, remote technical support, warranty questions and quote requests. To facilitate contact with its clients, Vertiv has enabled communication through the Vertiv website, dedicated emails, and toll-free telephone numbers dedicated to each country.
High Quality of Care
The Vertiv Care team is focused on improved initial response times, which will help to enable better service in the face of unexpected downtime in customer critical infrastructures.
“At Vertiv, client experience is a priority. That's why Vertiv Care focuses on delivering a fast, secure and reliable solution that improves the operational continuity of each business,” explains Dayana González, customer service manager, Vertiv Mexico.
The service center, located in Monterrey, Nuevo Leon, Mexico, is part of the Vertiv global business services (GBS) network, which also includes facilities in Manila (Philippines) and Cluj (Romania).
For more information about Vertiv, visit Vertiv.com or Vertiv social accounts: Facebook, LinkedIn, Instagram and Twitter.
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 24,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
Forward-Looking Statements
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27 of the Securities Act, and Section 21E of the Securities Exchange Act. These statements are only a prediction. Actual events or results may differ materially from those in the forward-looking statement set forth herein. Readers are referred to Vertiv’s filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and any subsequent Quarterly Reports on Form 10-Q for a discussion of these and other important risk factors concerning Vertiv and its operations. Vertiv is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.
CONTACT
Ivis Fernandez
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E ivis@ivicomm.com
