See answers to frequent questions regarding software products support, including how to contact support, levels of service, and what information is required to submit a request.
Maintenance Program Overview
See the difference between a Silver and Gold maintenance program and the details of the severity levels associated to the program.
Maintenance Overview Program
Description and details of the hardware maintenance program for IT Management hardware products.
Explains the difference between the limited standard warranty and the maintenance agreements offered for IT Management products.
Contact information and service hours for hardware technical support for KVM switches, secure KVM switches, advanced console servers, and high performance KVM products.
This warranty sets forth Vertiv's responsibility in the unlikely event of defect and tells you how to obtain performance under this warranty.