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Product Family

Emergency Call Out

Whilst our contract services are designed to minimise the risk of unexpected generator faults, on the rare occasions they do occur, Vertiv is ready to deal with the problem in the most efficient and responsive manner. We operate a dedicated in-house 24/7 Service Desk manned 365 days per year with trained Engineers across the country on standby ready to respond to customer requests. Each engineer is equipped with a fully stocked and tooled service vehicle in order to be able to fix faults rapidly to maintain maximum uptime of your generator system.

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Benefits

Minimum of four Engineers and one Technical Manager on Nationwide 24/7/365 callout availability
More than 185 items of stock carried on vans to enable First Time Fixes
Full follow up from dedicated Response Team to ensure any faults not fixed first time are repaired rapidly
Engineers competent in diagnosing faults on all aspects of the Generator system including Changeover Switchgear and Controls

Features

24h Technical Support
>80% First Time Fix Rate
Temporary Generator Support where a fix cannot be achieved immediately
On site response times from 2 hours
Detailed investigation report

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Products Support Contacts

Showing contacts for Virginia, 20149, USA Change
Vertiv Monitoring Software (Power Assist, Power Insight and MSP Control Center)
+1 800 222 5877, option 2
Ohio USA
Service areas of focus: Project Services, Performance Optimization Services, Training, Emergency Response, Preventive Maintenance, Preventive Maintenance for Industrial Applications, Remote Services, Spare Parts and Parts Management, Generators & Switchgear Services
Vertiv Software Support (Environet Alert and Geist NIC cards)
+1 800 222 5877, option 7
Ohio USA
Service areas of focus: Project Services, Performance Optimization Services, Training, Emergency Response, Preventive Maintenance, Preventive Maintenance for Industrial Applications, Remote Services, Spare Parts and Parts Management, Generators & Switchgear Services
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