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Vertiv™ Critical Insight provides 92% first-time resolution

January 31, 2019

Background

A European Telecom operator with thousands of sites located in multiple countries decided to migrate the existing monitoring platform to a new solution more adapted to their current needs with more flexible and adaptable monitoring options.

Their maintenance model is based on an internal NOC and subcontractors supporting first level of support. They rely on Vertiv to help them provide higher quality support for their customers.

The Solution

The customer decided to go for a solution including Trellis™ Critical Insight to monitor thermal management and direct current systems. They used a stand-alone controller to monitor non-intelligent elements, diesel, temp sensor, etc.

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