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Financial Firm Counts on Vertiv for Uptime of Philippines Call Centers

October 06, 2021

Background

The customer is a leading financial firm that operates a network of BPO offices or call center operations in the Philippines. With 24,000 employees in the Philippines alone, the company’s strategy is to continue investing in technology infrastructure and people to increase its penetration across global markets. The simple goal of the company is to empower fast, secure payments for everyone. To help achieve that goal, the company has built an integrated, worldwide commerce ecosystem that needs to be supported by reliable infrastructure.

Results

  • World class service organization safeguards systems uptime
  • High efficiency UPS drives power protection of call center operations
  • Precise monitoring of data center physical environment drives proactive maintenance
  • Scalable UPS preserves floor space while growing capacity
Case Summary
Location:

Philippines

Vertiv Solution:
  • Row-based Vertiv™ Liebert® APM uninterruptible power supply (UPS)
  • Vertiv™ Liebert® RDU-A G2
Critical Needs:

Uptime of critical call center operations is crucial for the success of this customer’s business. A system outage would have an adverse effect on the company’s financial condition, customer satisfaction and operational cash flow. To support such a critical environment, the customer needed a reliable and efficient power and monitoring solution to ensure business continuity.

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