The Vertiv Services team is a point of pride for us, and it’s easy to understand why. Our Services team is one the world’s largest and most geographically diverse, with 3,000 field service engineers, 400 technical support team members, excellent response times and stringent data center safety protocols.
It’s difficult to do the Vertiv Services story justice, because words and stats do not accurately paint the picture of our people. To bring our story to life, here are just a few members sharing some of their experiences.
Vertiv Services Turkey in Action: Aviation
Name: Hüseyin Sepetçioğlu
Position: Service Engineer
Summary: The local Service team performs regular maintenance of 16 UPS at the customer’s site. During one of the visits, they understand that the UPS performance can be improved by activating the intelligent paralleling mode on the units.
Vertiv Services Turkey in Action: Finance
Name: Muhammed Köksoy
Position: Service Technician
Summary: The local Service team is contacted by a customer with 3 Vertiv UPS usually maintained by an external company. They requested support for an issue they were experiencing, and the local Vertiv Service team was able to resolve it. The customer decides to abandon the external Service company and sign a contract with Vertiv directly.
Vertiv Critical Infrastructure Services in Action: Italy’s Petrochemical Industry
Name: Alessandro Patrizi
Position: AC Power Customer Engineer
Industry: Petrochemical Industry
Summary: Italy Vertiv Services were called by a customer in the Petrochemical Industry because one of their UPS notified them of a grounded battery pole. While investigating the cause they realised that what seemed to be a UPS issue was a plant issue.
Vertiv Data Centre Services in Action: Poland’s Data Centre Industry
Name: Michał Grelewski
Position: Service Supervisor, Thermal
Industry: Data Centre Industry
Summary: Poland Vertiv Services received a complaint by a data centre customer regarding some temperature spikes on some Thermal Management units, which they suspected coming from functional issues. Vertiv Services discover the reason is different and resolve the problem, making the customer happy for what done and the information received.