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Many customers work with a Vertiv reseller partner to buy Vertiv products for their IT applications. Partners have extensive training and experience, and are uniquely positioned to specify, sell and support entire IT and infrastructure solutions with Vertiv products.

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Vertiv supports any application with an extensive service offering including installation, start-up, commissioning, maintenance, replacements, 24/7 remote monitoring and diagnostics and much more. Our remote diagnostics and preventive monitoring LIFE™ Service is adding value providing real-time information to take decision, as it allows early detection of anomalies and immediate reaction in case of alarms.


Power Startup Service

  • Power and Battery modules installation and Start-up Only
  • Expands the Liebert APS warranty to include on-site parts and labor for the full two-year warranty period
  • Startup of new UPS performed by Vertiv factory trained technician
  • Services performed Monday thru Friday 8-5 pm or 7 X 24, excluding national holidays within the 48 contiguous states and Hawaii

The site trip includes the following services for each UPS system:

  • UPS integration (frame + power module(s) + battery module(s))
  • Non powered inspection
  • UPS electrical and operational checkout
  • Full parts and labor for any work required on the UPS
  • Customer operation training at time of start-up

NOTE: UPS frame must be installed and hardwired by customer with a certified electrician

Startup Plus: Adds 1 full Preventive Maintenance visit during the stand

Power Startup Service Standard Plus
Supported Models M-F, 8-5 7x24 M-F, 8-5 7x24

All Liebert® APS UPS Models

SUAPSXXMF

SUAPSXX24

SUPAPSXXMF

SUPAPSXX24

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Power Assurance Package

  • 5-year On-site Emergency Response
  • Full-service five (5) year contract term commencing upon the start-up date
  • Includes all above "Power Startup Services" and 5-year On-site services
  • Services performed 7 X 24, excluding national holidays within the 48 contiguous states
  • One Preventive Maintenance visit after 3rd year scheduled by the customer (excluding national holidays)
  • 100% parts coverage, including internal batteries, POD and web card
  • 100% labor and travel coverage 7 days/week, 24 hours/day
  • 24-Hour Customer Resolution Center via 1-800-LIEBERT
  • Access to Customer Services Network portal

LIFE™ Services: Adds Continuous Monitoring, Expert Analysis, and Proactive Response

    Supported Model Power Emergency Service PES with LIFE™

    Liebert® APS AS3 & AS5 Series

    PAPAPS-15K

    PAPAPS-15KLF

    Liebert® APS AS4 & AS6 Series

    PAPAPS-20K

    PAPAPS-20KLF

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