Protecting the Critical Airport Infrastructure

What's Happening?

Global air traffic on the rise

• Air travel has become a crucial part of the global economy. The IATA projects that with global air transport and trade policies in place, passenger numbers will exceed 11 billion by 2039.
• The increase in air traffic means an increase in utilization of airport infrastructure. Airports must smarter and more efficient in their operations as infrastructure expands and passengers increase.
• It’s imperative to ensure 24 x 7 availability of radars and watch towers as any minute of downtime can have an adverse domino effect on travel and access points.

Modern and Efficient Airports

• From self-check in counters to self-service immigration kiosks, passenger experience at the airport has transformed from long queues to increasing convenience. As airport operators leverage on modern technologies to streamline operations, this increases reliance on critical infrastructure that processes the data of passengers.
• From the control room to security cameras installed across the facility, a reliable and secure network and infrastructure must be in place to support operations.

Creating Personalized Experiences

• Forrester Research estimates that airlines who are not improving their customer experiences are leaving as much as $1.4 billion in annual revenue. Thus, there is growing activity among airlines to improve CX across the passenger journey – including check-in.
• Key technological applications such as artificial intelligence, machine learning and virtual reality are now being explored to enhance the overall passenger experience. Given passenger expectations, airports must ensure that the infrastructure handling passenger information is reliable enough to provide immersive experiences at every touchpoint.