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The page you're viewing is for English (LATAM) region.

Warranty / RMA Request Form

DC Power & Outside Plant

Please fill out the form below:


First Name *
Last Name *
Email *
Phone *
Company *


Attention *
Address *
City *
State *
Phone *
Zip Code *
Country *


Product (1)

Product (2)

Product (3)

Product (4)

Product (5)

Spec / Part / Config Number
Serial Number/ UIN#
Is this an OSP Part?


What problem mode or alarms occurred?
Did the unit fail at start up?
If no, how long did the unit run?
Spec / Serial Number of power system (if applicable)

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The processing of my personal data for marketing purposes, including staying informed by email about industry trends, events, offers and product launches.
Important Notes:
  • Please double check the part number needed is correct.
  • Default shipping method for returns is FedEx Ground.
  • An evaluation fee of $120.00 USD may be due if customers rejects service to their units, or if no issue is found.
  • Warranty for repairs and calibrations is 90 days from date of shipment.
  • Warranty for overhauls is 1 year from date of shipment.

Thank you for submitting your Warranty / RMA inquiry to Vertiv

We are processing your information and will contact you shortly regarding the status of your request.
If you have questions, please email

In order to track the status of your shipment, please login or request an account for EnergyNet – or follow these instructions.

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