Minimize downtime to maximize performance
Get on-site service coverage 24x7, Monday–Friday, excluding national holidays
Receive a guaranteed 4-hour emergency response
Access support anytime through our 24x7 resolution center
All services backed by Vertiv, the original equipment manufacturer (OEM)
Choose the service package that fits for you
Vertiv’s service offering ensures that customers can rely on continuous system availability, fast downtime recovery, minimised operating costs and maximized return on investment, while entirely taking care of their applications.
| Features |
 Preventive Maintenance |
 Basic |
 Essential 8AM to 5PM |
 Preferred 24x7 |
|---|---|---|---|---|
| Preventive maintenance Fixed number of visits per year to help maintain continuous and optimal equipment performance |
Exclusive to thermal products only | |||
| Response time If an anomaly occurs, customer engineer visit is granted within known and established amount of time |
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| Labour included The cost of labor is included, no extra cost |
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| Parts included All parts included except EOL components and consumables |
Exclusive to power products only | |||
| Vertiv LIFE™ services Remote diagnostics and preventive monitoring for AC power and thermal management equipment |
Optional | Optional | Optional |
Extend your Vertiv equipment lifetime now. Fill out the form to begin.
Note: Please allow a minimum lead time of 3 business days from the time of your submission to the desired meeting date.
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Frequently asked questions
Why should I consider Vertiv™ service package?
Vertiv™ service package makes sure you are covered with priority access, predictable costs, and faster response times. It helps prevent unexpected downtime and avoids costly delays when you need service the most.
What makes Vertiv™ services different from other service providers?
All services are performed by factory-certified engineers who are highly familiar with your Vertiv™ equipment. As the original equipment manufacturer (OEM), we use only genuine parts, follow proven processes, and apply direct expertise to every service.
What if my needs change after signing the service package?
Vertiv™ service packages are flexible. If your operational demands shift, you can adjust your coverage to make sure you’re always getting the right level of support.
Is a service package really worth the cost?
Yes. Even a single emergency service call can often exceed the cost of a package. With Vertiv™ service package, you gain predictable coverage, faster response times, and ongoing protection. It’s the most cost-effective way to safeguard your operations and avoid costly disruptions.
Protect your investment and avoid costly surprises
Keep your Vertiv™ equipment performing at its best with proactive maintenance and expert support developed by the original manufacturer.