Services
Enabling the future: Advisory-led, lifecycle powered
We provide our customers with a continuous value cycle, aligned to every stage of their journey, from early-stage consultancy to full implementation, through long-term lifecycle support and optimization – enabling us to solve not just technical issues, but real operational and business challenges.
Driving performance at every stage.
Our consult-first model guides customers from design through optimization; aligning power, cooling, and monitoring systems for maximum performance and uptime.
Intelligence that anticipates downtime.
Through Vertiv™ Next Predict, we turn data into foresight, predicting issues before they happen and reducing total cost of ownership by up to 25%1.
A network that never sleeps.
Our vast, always-on network powered by a global team of dedicated engineers provide around-the-clock support for complete peace of mind.
1. Up to 25% TCO saving with Vertiv 360AI. Comparison between module vs. traditional stick built. Percentages based upon management estimates, case studies and publicly available data.
Global scale. Local precision.
Americas
Service Field Engineers: ~1,750
Technical Support/Response: ~120
Service Centers: 170+
Customer Experience Centers/Labs: 4
Europe, Middle East, and Africa
Service Field Engineers: ~650
Technical Support/Response: ~130
Service Centers: 60+
Customer Experience Centers/Labs: 12
Asia Pacific
Service Field Engineers: ~1,600
Technical Support/Response: ~50
Service Centers: 80+
Customer Experience Centers/Labs: 11
From consulting to optimization
Spare parts management
Having all the monitoring systems and software installed on site is not enough when it comes to an emergency situation with your critical facility. Because once you know where the problem is and what needs to be done, you'd do well to have the needed spare parts at hand and quickly act to resolve the crisis. This is why we, at Vertiv, are here to make sure you will not have costly consequences, like loss of critical systems, revenue or customer trust, with complete spare parts and spare parts management service offering..
Preventive maintanence
Every component of your critical infrastructure is designed for reliability, performance, and efficiency. And it should be that way. But each of these components, regardless if it is a battery from your power system, an entire UPS or a thermal management unit, is comprised of pieces that must be proactively serviced to ensure proper functionality. That is why we're here. To help you boost the system performance in your data center and avoid costly problems, by implementing a preventive maintenance program.
Performance optimization services
The life of your IT critical equipment can be shorter than design life if you do not regularly optimize the equipment and your data center. With that in mind, we designed a holistic Performance Services offering, to enable you to optimize the life of your critical equipment and the life of your data center. From arc flash studies and circuit breaker upgrades to electrical assessment services and safety training, Vertiv has the depth and breadth of services and experience to help you adopt a proactive and preventive approach.
Remote monitoring services
Achieve superior levels of cost savings and simplicity in managing multiple data centers, through our comprehensive remote services offering, from diagnostics and monitoring to remote system restoration, and get your equipment to its optimal functioning parameters with our service engineers. Whether you prefer to do it yourself with our remote management software such as Environet or you would like us to manage monitoring, diagnostics, and alarms for you, we have the solution.
Rack PDU services
Lifecycle service and support for your rack power distribution units, giving on-site staff a reprieve while ensuring system availability.
Project & commissioning services
Vertiv experienced commissioners maximize your return by delivering improved availability, enhanced safety, increased efficiency, and reduced operational costs.
Preventive maintanence for industrial
When your site is in a harsh environment or remote industrial location maintaining optimal availability and performance can be challenging. Which is why we, at Vertiv, are here to support you with a full range of industrial preventive maintenance services. From UPS and transformer preventive maintenance to protective relay maintenance, we're here to make sure your critical system will perform optimally and maintain availability.
UPS & Battery Services
Arguably the weakest links in the power chain, batteries are a leading root cause of data center downtime. A single bad cell in a string can put your entire backup power system at risk. A proper battery maintenance program that identifies system anomalies and trends end-of-life helps you make informed decisions that increase battery availability
Generator & switchgear services
Unlike other elements of your critical power system, the Emergency Generator & Switchgear is usually on Standby until called upon to support your critical application. The upkeep of your Generator equipment is paramount and Vertiv can provide you with the necessary support for spares, repairs and replacement equipment, system testing and emergency support services to ensure availability of required standby power.
Liquid cooling services
Liquid cooling solutions require maintaining optimal computing infrastructure, preventing downtime, and maximizing efficiencies.
Vertiv™ Services in action
Compass Datacenters and Vertiv: Leading the charge in always-on i...
March 27, 2025Compass Datacenters addresses critical uptime challenges by collaborating with Vertiv to implement a dual solution: Vertiv™ Site-Based Services with Vertiv™ Next Predict—enhanced on-location services complemented by an AI-powered tool for...
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